FAQ’S
We answer your questions
How can I contact customer service?
If you have any questions or need assistance, you can contact our customer service team via email at customerservice@artikabooks.com or through the contact form on our website. We will be glad to assist you.
If I have questions or want more information about an available piece, where can I go?
If your inquiry is related to the features of a piece available on our website, we invite you to fill out the contact form. In the “Message” section, briefly describe your questions, and an ARTIKA BOOKS advisor will contact you personally to provide all the information you need.
Can I purchase an ARTIKA BOOKS gift card?
At the moment, we do not offer ARTIKA BOOKS gift cards. We are working to provide this service in the future. In the meantime, our team can help you choose the perfect piece as a gift and arrange shipping to the recipient. For more information, please contact us at customerservice@artikabooks.com or call +34 93 492 80 00. You can also reach us through the contact form on our website. We will be happy to assist you.
Is there a physical store where I can see the works in person?
ARTIKA BOOKS distributes its pieces exclusively through its website and its specialized art advisors. Currently, we do not have a physical store. However, if you would like to learn more about our pieces, we invite you to visit our website at https://artikabooks.com/ or contact us via email at customerservice@artikabooks.com or by phone at +34 93 492 80 00. You can also reach us through the contact form on our website. We will be happy to assist you.
How can I receive updates about new releases?
To receive information about our new releases, upcoming editions, and exclusive offers, you can subscribe to our newsletter via our website or directly here.
How can I check if a piece is available?
If a piece is available, you will be able to add it to your shopping cart. If it is out of stock, it will not appear in our online store. You can also contact our customer service team to be notified if it becomes available again.
What warranty do ARTIKA BOOKS pieces have?
The pieces are covered by a two-year legal warranty against non-conformities under the provisions of the General Law for the Protection of Consumers and Users. You can find all the details in the *Purchase Conditions* section.
How do I know if an artist’s book is authentic?
All ARTIKA BOOKS pieces include a Notarial Certificate that guarantees their authenticity and the materials used in their handcrafted production.
What should I do if my work arrives damaged or defective?
If your piece arrives in poor condition, please contact our customer service within 14 days of receiving it. Make sure to provide photos of the damage so we can process a return or refund.
Can I exchange or return a work?
Yes, we accept returns and exchanges within 15 days of receiving your order. The pieces must be in their original, undamaged condition. To initiate a return, please contact our customer service team, which you can find in our Privacy Policy section.
How long does it take for my order to arrive?
Delivery time depends on your location. Generally, orders take [X to X business days]. Once your purchase is complete, we will send you a tracking number so you can monitor your order.
What payment methods can I use to purchase a work?
You can pay with a credit card (Visa, Mastercard, or American Express) or PayPal, which is available in all countries.
What is the shipping cost?
Shipping is completely free to any country.
Which countries does ARTIKA BOOKS ship to?
We currently ship to: Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Sweden, Switzerland, Bolivia, Chile, Colombia, Ecuador, Guatemala, Honduras, Mexico, Panama, Paraguay, Peru, Dominican Republic, Uruguay, Canada, United States, Puerto Rico, Australia, China, United Arab Emirates, Indonesia, Japan, and Qatar.
If you live in a region not covered by our shipping, please contact us for more details.
Do I need an account to make a purchase?
No, you do not need an account to place an order; you can check out as a guest. However, creating an account allows you to track your orders and stay informed about exclusive ARTIKA BOOKS updates.
How can I make a purchase at ARTIKA BOOKS?
To buy from ARTIKA BOOKS, simply browse our catalog, select the works you wish to purchase, add them to your shopping cart, and follow the checkout process.
Why are ARTIKA BOOKS pieces limited editions, and why are most of them sold out?
All ARTIKA BOOKS pieces are unique, limited, and numbered editions, handcrafted with the highest quality materials. As exclusive pieces, once they are sold out, they are not reprinted.
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